Statute

The Regulations below define the rules for making purchases and providing services via the online store at https://vrka-s.com/ run by the Seller – Weronika Skibniewska, conducting business activity under the name: Weronika Skibniewska, Pobiel 50, 56-210 Wąsosz, NIP: 5010083355, REGON 524219483.

The Terms and Conditions contain information on, among other things, how to place an order and conclude a sales contract, types of online services, methods of delivering products or providing services, and payments available in the online store, as well as the terms and conditions for providing services electronically. They also contain information on the complaint procedure and the methods and conditions for withdrawing from the contract.

Contact with the Seller is possible via:

  • e-mail messages to the following address: contact@vrka-s.com
  • telephone number: +48 669 008 378 (telephone open on weekdays from 10:00 to 15:00)

You will find detailed information below.

REGULATIONS FOR SALES AND PROVISION OF SERVICES BY ELECTRONIC MEANS

§1 Definitions

For the purposes of these regulations, the following terms shall have the following meanings:

  1. Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment,

  2. Customer or User – a natural person, legal person or organizational unit that is not a legal person, to which special provisions grant legal capacity, placing an Order within the Store and making purchases through the Store or using other Services of the Online Store,

  3. Civil Code  – Act of 23 April 1964,

  4. Consumer – a natural person concluding a contract with the Seller not directly related to his or her business or professional activity, 

  5. Seller’s social media account – a social media account run by the Seller in the Instagram application called “vrka_s” or an account on Facebook or other websites through which the Seller presents content and information related to its activities,

  6. Shopping Cart – an element of the Store software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of Products.

  7. Product – products listed, described and presented in the Online Store for sale, including Online Services, Digital Content and Digital Services,

  8. Entrepreneur with consumer rights – a natural person concluding a Sales Agreement with the Seller directly related to his/her business activity, when the content of this agreement indicates that it is not of a professional nature for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity,

  9. Regulations – these regulations, available at https://vrka-s.com/  in the “Store Regulations” tab.

  10. Store or Online Store – online store operating at https://vrka-s.com/ , through which the Customer can purchase certain Products,

  11. Seller – Weronika Skibniewska running a business under the name: Weronika Skibniewska, Pobiel 50, 56-210 Wąsosz, NIP: 5010083355, REGON 524219483.

  12. Digital Content – materials produced and delivered in digital form available within the Store, in particular saved in .PDF, .MP3, .MP4, .EPUB, .MOBI formats, intended for sale, in particular: e-books (electronic materials for download), recorded courses, masterclasses or online meetings, documents and electronic materials related to participation in a given course or in a group on a social networking site, available for download or made available in the Customer Account after receipt of payment by the Seller,

  13. Agreement – depending on the subject of the Order – a sales agreement, an agreement for the provision of online Services, an agreement for the delivery of Digital Content or other – under the terms and conditions specified in these Regulations and in the description of a given Product covered by the Order, concluded between the Seller and the Customer via the Store,

  14. Distance contract – a contract concluded with the Client without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract,

  15. Digital service – a service that allows the Customer to: a) produce, process, store or access data in digital form, b) share data in digital form that has been sent or produced by the consumer or other users of this service, c) other forms of interaction using such data, 

  16. Online Service – a service provided by the Service Provider to the Customer remotely (online) in connection with the nature of the Products sold and in accordance with their description in the Store or a separate individual agreement concluded between the parties. Online Services include: individual mentoring, group mentoring, online courses, online consultations, masterclasses, online challenges, mastermind workshops, running a social media group for the purpose of publishing Digital Content, online meetings, and other services conducted online (live).

  17. Consumer Rights Act – Act of 30 May 2014 on consumer rights,

  18. Act on the provision of services by electronic means  – Act of 18 July 2002 on the provision of services by electronic means,

  19. Order – an action, a declaration of will by the Customer directly aimed at concluding a Sales Agreement with the Seller and providing a service to the Customer, under the terms and conditions specified in these Regulations and in accordance with the description of a given Product, clearly specifying the type, quantity of Products and any other information regarding the purchased Product.

§2 General provisions

  1. The online store is available via the website https://vrka-s.com/ and is run by Weronika Skibniewska, running a business under the name: Weronika Skibniewska, Pobiel 50, 56-210 Wąsosz, NIP: 5010083355, REGON 524219483.

  2. The regulations specify in particular:

    a. the types and scope of services provided electronically as well as the rules for concluding Agreements relating to specific Products,
    b. methods of placing an Order and concluding a Sales Agreement, delivery methods and payment methods available in the Online Store,
    c. terms and conditions of use of the Store,
    d. rules and conditions for publishing opinions in the Store,
    e. rights and obligations of the Seller and Customers,
    f. terms and conditions of installment sales,
    g. complaints procedure and the procedure for withdrawal from the Sales Agreement.
    h. Information regarding opting out of Online Services.

  3. The Regulations are addressed to both Consumers and Entrepreneurs with consumer rights, using the Store, placing an Order or concluding a Sales Agreement with the Seller.

  4. Information about the Products provided in the Store, in particular their descriptions, technical parameters and prices, does not constitute an offer within the meaning of the Civil Code, but is merely an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

  5. The Seller does not individually adjust prices to specific Consumers or specific categories of Consumers based on automated decision-making and profiling of Consumer behavior.

§3 Types of Online Services available in the Store

  1. The Seller, as part of its business activity, provides Online Services which it presents in the Store and sells access to and the possibility of using them through the Store, in particular

    a. Live Course, Masterclass, Meeting, or Other Online Event – An online service in which the Seller conducts a live course, meeting, masterclass, or other online event and allows the Customer to play a recording of the event (for a specified period) via the Customer Account. A detailed description of the service, the duration of the course, masterclass, meeting, or other event is always specified in the description provided in the Store. A given online event may include, among other things, audio, video, and text materials. To access and purchase this Online Service, payment for the service and a Customer Account are required.

    b. Group or Individual Mentoring – An online service whose detailed description and duration are specified in the description provided in the Store. Mentoring may include audio, video, and text materials. Mentoring requires payment to be purchased, and in the case of individual (1:1) mentoring, individual meeting dates must also be scheduled or, in some cases, an individual service agreement must be concluded.

    c. Access to a specific social media group or messaging app (e.g., Voxer) – Online Service using a group on a social media platform. A detailed description of the service, duration, topic, platform on which the group was created (e.g., Facebook), and the service’s objectives are specified in the description posted in the Store. Audio, video, and text materials, among other things, will be published in the group or messaging app. To purchase access, you must pay in advance and have an account on the given social media platform or messaging app.

    d. Participation in a challenge run by the Seller or jointly with other entities, along with access to a specific social media group – an online service using a group on one of the social media platforms. A detailed description of the service, its duration, topic, platform on which the group was created (e.g., Facebook), and the service’s objectives are specified in the description posted in the Store. The group will publish, among other things, audio, video, text, and PDF files. To purchase access, payment is required and an account on the given social media platform is required.

    e. Individual Consultations – It is possible to schedule an individual consultation by email: kontakt@vrkas.pl. These are online consultations, and a price quote for each consultation will be presented to the client individually. The price will be determined based on the consultation’s duration and detailed scope.

    f. Other services described in the Store,

  2. Details regarding a specific Online Service are provided in its description in the Store, these Regulations and in the contract (if concluded between the Seller and the Customer) and all these provisions are binding on the Customer.

  3. The Customer may cancel the Online Service described in §3 paragraph 1 above, provided that the Online Service has not been fully completed (whereas accessing a social media group also constitutes performance of the Agreement) . The Customer will be obligated to pay the fee for this Online Service in an amount proportional to its performance, e.g., proportional to its duration, proportional to the degree of its completion, reimbursement of the full value of the Digital Content provided as part of the Online Service, and the number of meetings held. The Customer may also be obligated to compensate the Seller for any damage suffered as a result of unjustified termination (e.g., loss of income to the Seller due to the inability to accommodate other customers on the date reserved for the canceling Customer by paying 50% of the price for the period remaining until the end of the Online Service). 

  4. The Service Provider may also organize workshops, trips, and live events for which registration or sale of tickets or seats will be organized via the Seller’s social media account or the Website. The terms, deadlines, and other details regarding the workshops or live events will be regulated in the event description, a separate document (e.g., additional Terms and Conditions), or in the description of the workshops or live event presented on the Seller’s social media account or the Website. Details of the workshops, trips, or live events will be published on the Website before the Customer registers. These Terms and Conditions apply accordingly to workshops and events for which paid registration or sale of seats will be conducted via the Website, in particular regarding the right of withdrawal, unless the event Terms and Conditions provide otherwise.

  5. As a rule, the Customer receives access to Products purchased in the Store for a period of 365 days, unless the Product description or its characteristics indicate a different period (e.g. in the case of subscription products, challenges).

§4 Types of Digital Content available in the Store

  1. The Seller, as part of its business activities and through the Store, sells Digital Content or makes Digital Content available to Customers as materials created as part of the services provided, as listed in §3 section 1 above, and in particular:

    a. e-books,
    b. recorded courses, masterclasses, workshops or online events, 
    c. documents and electronic materials related to participation in a given course, mentoring, online event, challenge, masterclass or group on a social networking site or instant messaging app,
    d. recorded mentoring programs,
    e. other Digital Content described in the Store, the use of which is regulated below, in §13 of the Regulations.

  2. Digital Content is in electronic form, in particular it may be saved in formats such as .PDF, .EPUB, .MP3, or .MOBI, and is not stored on any physical medium. Information about the format of a given Digital Content is always included in the Product description.

  3. Withdrawal from the contract for the supply of Digital Content, resignation from the concluded contract or refusal to pay the remaining installments will not be possible after the delivery of the ordered Digital Content if the conditions described in §16 section 4 of the Regulations are met.

§5 Services provided electronically

  1. Through the Store, the Seller also provides the Customer with electronic services or Digital Services.

  2. The basic service provided electronically to the Customer by the Seller is running an online store and enabling the Customer to place an Order in the Store, leading to the conclusion of a Sales Agreement with the Seller.

  3. The Seller also provides other services electronically, which are free of charge, including: 
    a. maintaining and providing Customers with access to the Customer Account and purchased Products, 
    b. enabling the customer to view order history in the Customer Account,
    c. running a course platform within the Client Account, where links to meetings and online courses conducted live will be published, and then links to recordings of these meetings,
    d. enabling subscription and sending of a free newsletter,
    e. providing a contact form and enabling the User to contact the Seller via it,
    f. enabling viewing and reading educational and informational content, listening to a podcast.

  4. When placing an Order in the Store, the Customer may also subscribe to a free newsletter to receive information from the Seller via email, including information about new products, promotions, and the Seller’s activities. All details related to the newsletter service are described in detail in the “Newsletter Terms and Conditions,” available on the Store’s website in the footer.

  5. The Seller takes steps to ensure the proper functioning of the Store and the exchange rate platform. The Customer should inform the Seller of any irregularities or interruptions in the operation of the Store, the exchange rate platform, or the Customer Account.

  6. The Seller, through the Store, provides the User with a contact form through which the User can send the Seller a message in order to enable the Seller to contact the User or respond to the sent message. 

  7. In order to ensure the Customer’s safety and the transfer of data in connection with the use of the Store and its functionalities, the Seller takes technical and organizational measures appropriate to the level of security risk of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

  8. Due to important reasons, in particular: the need to improve and ensure the correct and safe operation of the Store, the Seller reserves the right to periodically disable the availability of the Store for the purpose of its expansion, maintenance or updating, about which the User will be informed by e-mail or on the Store’s website.

  9. If the Seller decides to discontinue the provision of services or the sale of Products by closing all or part of the Store, the Seller will notify Customers by publishing appropriate information on the Store’s website and sending emails. If the Customer has an active Product or Digital Content in their Customer Account, the Seller undertakes to provide access to the aforementioned Digital Content or Product for a period of one (1) month from the date the Customer receives the email informing them of the download option, or the Seller will provide a replacement tool with access to the Product for the period specified in the Sales Agreement, of which the Seller will also notify the Customer via email.

§6 Rules for using the Store

  1. The Customer may use the Store solely for their own use. It is prohibited to use the Store’s resources and functions for commercial purposes or any activity that would violate the Seller’s interests.

  2. When using the Store, as well as when the Customer uses the communication methods proposed to the Customer by the Seller (e.g. through groups created and made available to the Customer on a social media platform or messenger as part of the purchased Product), it is prohibited to provide information of an unlawful nature, and in particular it is prohibited to:

    a. providing and transmitting content prohibited by law, in particular within the Order Form and private messages,

    b. sending and posting unsolicited commercial information within the Store or groups on social media and instant messaging services,

    c. using a group on a social media platform or a group in a messenger provided by the Seller as part of the Product purchased by the Customer in a manner inconsistent with the Regulations, the regulations of a given social media platform, messenger and applicable law,

    d. using the Store in a manner inconsistent with the Regulations and legal provisions,

    e. using the Store in a way that disrupts its operation,

    f. use any content posted on the Store’s website or in a group on a social media platform or a group in a messenger (which was made available to the Customer as part of the purchased Product) for purposes other than personal use.

  3. The Seller is not liable for any damages suffered by the Customer due to threats existing on the Internet, such as passwords being taken over by third parties, system hacking, or infection with system viruses.

  4. The Customer is entitled to use the Store only in a manner consistent with applicable law and the Regulations.

  5. It is prohibited to use the Store’s functionalities in a manner contrary to the principles of social coexistence and good manners.

  6. It is prohibited to provide any data or content of an illegal nature, including data that is inconsistent with the factual situation.

  7. All information provided by the Customer when using the Services or the Store must be truthful. The Customer is fully responsible for providing false information.

§7 Technical requirements

  1. The Customer may use the available functions of the Online Store in a manner consistent with the Regulations and applicable regulations and in a way that does not disrupt the operation of the Online Store or its use by other Customers.

  2. To use the Services provided electronically and the functionality of the Store, including browsing the Store’s assortment and placing Orders for Products, you need:


     

    a. device (computer, tablet, phone or other),

    b. Internet access,

    c. A properly configured web browser that supports cookies and JavaScript – Microsoft Edge, Opera, Mozilla Firefox, Safari, Google Chrome (in an updated version, if possible). Other versions of web browsers may be used, provided they are fully compatible with the versions listed above.

    d. an active and properly configured e-mail account enabling the Client to receive e-mails,

  3. The condition for using Digital Services, Online Services or Digital Content (in particular e-books, courses and electronic materials):


     

    a. in the case when they are made available in the form of a computer file in a format such as: .PDF, .EPUB, .MP3, .MP4, .MOBI – having a program that supports such files and the ability to use these programs,

    b. if the e-book or electronic material also contains MP4 or MP3 files – having a program that plays these formats and the ability to use these programs,

    c. in the event that the Digital Content or Online Service or a link to them is sent by e-mail to the e-mail address provided in the Order Form – access to an internet connection and an active e-mail address,

    d. in the event that the Digital Content or a link to it is available in the Account or the Online Service is provided via the Account – having a Customer Account, access to an internet connection and meeting the technical requirements specified in the Regulations,

    e. in the event that the Digital Content is delivered or the Online Service is provided via a messenger or social media group indicated by the Seller – having an account in the messenger or social media, access to an internet connection and meeting the technical requirements specified in the regulations of the given platform,

  4. The Seller is not responsible for any incidents resulting from the Customer’s failure to comply with the technical requirements set out in these Terms and Conditions, which are necessary for interoperability with the IT system they use. This applies in particular to instances where the Customer has incorrectly configured or failed to configure their email account, resulting in emails not reaching the Seller or from the Seller to the Customer.

  5. The Seller provides technical measures to prevent the acquisition, modification or distortion of personal data and information by Customers and unauthorized third parties.

  6. The Seller makes every effort to ensure that the use of the Online Store is possible from all popular types of computers, operating systems and web browsers, but does not guarantee and is not responsible for the possibility and effectiveness of using the above-mentioned websites in whole or in part using all available tools.

  7. The Online Store is used via the public internet, which by its nature does not guarantee the reliability or confidentiality of communication between the Customer and the Store. The Seller protects the Customer’s personal data in accordance with the principles set out in the Privacy Policy available on the Store’s website, in the footer under the title “Privacy Policy.”

  8. For the safe use of the Store and its Products, it is recommended that the device used by the Customer has in particular:

    a. up-to-date antivirus system,
    b. an effective security firewall,
    c. available security updates for the operating system and web browser installed.

  9. The Seller declares that it never sends requests to send the Customer’s password by e-mail.

  10. The Seller makes every effort to ensure continuous and full availability of the Store at all times.

§8 Customer Account

  1. Creating an Account is entirely voluntary and dependent on the Customer’s will. However, purchasing certain Products may require creating an Account in order to use the purchased Products and the exchange platform.

  2. In the case of a Product made available on a dedicated exchange platform, the Seller may automatically generate an Account for the Customer along with login details or request the Customer’s email address for this purpose, and its processing will take place solely for the purpose of fulfilling the concluded contract. In the case of an Account required to download a Product or provide the Customer with access to Digital Content made available on the exchange platform, the Account expires after the period for which the Product was made available to the Customer and the Account was created for this purpose.

  3. Account provides the Customer with additional features, such as viewing the history of Orders placed by the Customer in the Store and expediting future Orders by automatically saving the Customer’s data in the Order Form. The Account also provides access to purchased Products and Digital Content, access to acquired materials, content, and recordings from online courses and meetings, access to links enabling access to Digital Content, the ability to download purchased Digital Content made available in the Customer Account, check the status of an Order, and independently edit Customer data.

  4. In order for the Customer to create an Account, the Account creation option must be selected, available in the Store during the process of placing an Order and completing the Order Form.

  5. During registration, the Customer must provide the following data: name, surname, email address, telephone number, home address, password.

  6. The Customer logs in to the Account using his/her e-mail address and password.

  7. When an Account is created, an agreement is concluded for an indefinite period between the Customer and the Seller regarding the management of the Account on the terms specified in the Regulations.

  8. Upon creation of the Account, the Seller sends the Customer a message confirming the creation of the Account together with the attached Regulations to the e-mail address provided in the form.

  9. The Customer may delete their Account at any time and at no cost via the Account management panel or by sending a request to the Seller at kontakt@vrkas.pl. This will result in the deletion of the Account and termination of the agreement regarding its management, no later than seven (7) days after submitting the request to the Seller. Account deletion by the Customer may result in loss of access to purchased and active Products.

  10. If the Seller wishes to terminate the agreement for the provision of electronic services related to the Account, the Seller will notify the Customer via email at the address provided during registration, within 14 (fourteen) days before the planned date of deletion of the Customer’s Account. If the Customer has active Products in the Account, the Seller will contact the Customer and propose an appropriate tool, link, or option to download the active Products for further use by the Customer, in accordance with the concluded agreement for the given Product.

  11. Deleting the Account will not result in deleting information about Orders placed using the Account, which the Seller will store until the expiry of the limitation period for claims arising from the contract concluded via the Store or for the entire period of operation of the Store, unless the Customer objects to the storage of such information in advance and the Seller does not have an overriding interest in storing it.

§9 Placing Orders

  1. To make a purchase in the Store, go to the Store’s website and then select the Product, following the information displayed on the Store’s website.

  2. The Customer may not place an Order anonymously or under a pseudonym.

  3. The Customer may place an Order:

    a. without creating an Account. The Customer then makes a purchase through the steps described in §9 section 4 of the Regulations, accepts the Regulations and Privacy Policy, and checkboxes regarding familiarization with the terms of the Sales Agreement,

    b. by creating a Customer Account. When completing the Order Form, the Customer makes a declaration of creating an Account in accordance with §8 of the Regulations and simultaneously makes a purchase through the actions described in this §9 paragraph 4 of the Regulations.

  4. In order to make a purchase, the Customer must perform the following steps:

    a. adding the selected Product to the Cart,

    b. completing the Order Form with the following data: name, surname, address, telephone number,

    c. providing an e-mail address to which confirmation of the conclusion of the Sales Agreement will be sent, together with the information specified in §9 paragraphs 7, 9 and 10 below,

    d. indication of the data required to issue a bill or invoice, name of the entity to which the invoice or bill is to be issued, Tax Identification Number, address;

    e. of delivery method and payment method,

    f. Read and accept the Terms and Conditions by checking the box marked “I have read and accept the Terms and Conditions and Privacy Policy” (or equivalent). Acceptance is required to place and finalize the Order. Should you have any questions regarding the Terms and Conditions, please contact the Seller by email at: kontakt@vrkas.pl

    g. optionally, the Customer’s consent to the delivery of the Product or the performance of the Service by the Seller before the 14-day withdrawal period, as well as the Customer’s confirmation that he or she understands that in such a case he or she will lose the right to withdraw from the Distance Agreement,

    h. confirmation of the will to conclude the contract, including selecting the “Buy and pay” button or equivalent content.

  5. After the Customer has provided all the data necessary to place the Order, a summary of the Order will be displayed.

  6. After clicking the “Buy and Pay” button (or equivalent), the Customer will be redirected to the transaction page to complete the payment for the Order. After completing the payment, the Customer will be redirected back to the Store’s website with confirmation of the Order.

  7. After placing the Order, the Customer will receive an email confirming the Order. This email constitutes the Seller’s declaration of intent to enter into a sales agreement with the Customer for the Product. The sales agreement is deemed concluded upon receipt of the message from the Seller by the Customer. Depending on the subject of the Order, a specific type of agreement may be concluded between the Customer and the Seller:

    a. in the case of electronic products (Digital Content) – an agreement for the supply of Digital Content,

    b. in the case of Online Services or Digital Services (courses, workshops, 1:1 consultations, mentoring, challenges or others) – a service agreement.

  8. If the subject of the Order are Products of different types, placing an Order leads to the conclusion of several contracts of a specific type corresponding to the subject of the Order.

  9. The Seller will provide the Customer with confirmation of the conclusion of the Distance Agreement on a durable medium, in particular in the form of the Store Regulations saved in PDF format, which will be attached to the confirmation of placing the Order.

  10. In the email confirming the placement of the Order, the Seller will also provide the Customer with confirmation of his/her consent to the delivery of Digital Content or the performance of an Online Service or a Digital Service in circumstances resulting in the loss of the right to withdraw from the contract, if such consent was granted by the Customer.

  11. The Customer must provide accurate personal data in the Order Form. The Customer is responsible for providing false personal data. The Seller reserves the right to suspend the Order if the Customer provides false data or if such data raises reasonable doubts about its accuracy. In such a case, the Customer will be informed by phone or email of the Seller’s concerns. In such a situation, the Customer has the right to clarify all circumstances related to verifying the accuracy of the provided data. In the absence of data enabling the Seller to contact the Customer, the Seller will provide all necessary clarifications after the Customer has contacted them.

  12. Orders can be placed 24 hours a day, 7 days a week, all year round.

  13. Each correctly placed Order receives a unique code allowing the identification of the Order and the Customer.

  14. In case of any doubts regarding the Regulations, the Customer may contact the Seller using the Seller’s details provided in the Store in the “Contact” tab.

  15. If the Order cannot be fulfilled within the time specified in these Terms and Conditions or indicated during the purchasing process, the Seller will immediately notify the Customer by phone or email, proposing an alternative Order fulfillment date. The Customer has the right not to accept the new Order fulfillment date.

  16. By clicking the “Buy and pay” button (or equivalent), the Customer is aware that the conclusion of the contract is connected with the obligation to pay the amount due to the Seller.

  17. When placing an Order – until clicking the “Buy and pay” button (or equivalent) – the Customer has the option to modify the personal data provided and the data regarding the Products he/she has selected, as well as the payment method.

  18. The Customer may check the box consenting to the processing of their personal data for the purpose of sending them a free newsletter by the Seller (if such an option is available), which involves the parties entering into an agreement for the supply of digital content (newsletter), in accordance with §5, paragraph 4 of the Regulations. However, this is not mandatory.

  19. If the Customer purchases Digital Content, it is necessary to submit a declaration by the Consumer or Entrepreneur with consumer rights to consent to the immediate execution of the contract for the supply of Digital Content that is not recorded on a tangible medium and to waive the right to withdraw from the contract upon full execution of the contract (i.e. upon receipt of the Digital Content by the Customer), provided that the Customer wishes to receive the Digital Content immediately after its purchase.

  20. If the Customer asks the Seller for an individual service that is not available in the Store, the Seller will assess the Customer’s needs and the type of service and, on this basis, will make an individual valuation of the service ordered by the Customer.

§10 Product Prices and Payment Methods for Orders

  1. All Product prices listed in the Store are gross prices.

  2. The Seller may issue invoices for Products. If you wish to receive an invoice, please notify the Seller at the time of placing your Order, in accordance with §9.4.d of the Terms and Conditions. If you request an invoice at a later stage, the Seller will not be able to issue an invoice.

  3. The Seller reserves the right to change the prices of Products presented on the Store’s websites, withdraw and introduce new Products, and conduct and cancel all types of promotional campaigns. This right does not affect Orders placed before the effective date of any such changes.

  4. The price of a Product (including Digital Content, Digital Services, and Online Services) is the price for the entire Product or service. The sale cannot be divided into parts, segments, course sections, event sections, individual days of an event or online challenge, selected content, or modules. The Customer receives access to purchased training resources, courses, and online meetings immediately after paying for the Order. Therefore, if the Customer discontinues using the Product or service for reasons beyond the Seller’s control, the Customer is not entitled to request a refund of the fee or any portion thereof after the Online Service is terminated, nor to refuse to pay the remaining installments.

  5. When placing an Order, the Customer is also obliged to choose the form of payment for the ordered Products from those currently available in the Store.

  6. It is possible to use the installment payment option available from the payment service provider in the Store or to individually arrange installment sales for a given Product by contacting the Seller individually, determining the terms of payment of installments and receiving a link to pay individual installments, in accordance with the details described in §11 of the Regulations and individual arrangements with the Seller.

  7. You can pay for the placed Order via the payment platform available in the Store, which is indicated in detail in the purchasing process of a given Product, or via a generated link available in the Customer Account or sent in an e-mail to the address provided when placing the Order.

  8. If the Customer has chosen online payment when placing the Order, after clicking the Order Finalization button, they will be redirected to a payment gateway operated by a third-party payment provider to process the payment for the Order. Payment for the Order should be made immediately after the contract is concluded.

  9. The Customer may use the following payment methods before delivery of the purchased Product:

    a. one-time payment by credit or debit card (Visa, MasterCard or Maestro),

    b. payment by electronic transfer – paid directly to the Seller’s account via the payment system indicated in the Store, installment payment or deferred payment – in accordance with the procedure and conditions of the providers of these payment services or on the basis of conditions individually agreed with the Seller,

    c. payment via the PayPal payment platform – payment in accordance with the procedure and conditions of the payment service provider,

  10. When purchasing a Product with the option to pay in installments, the Customer may not cancel the obligation to pay or waive the full payment for the Product.

  11. The placed Order can be paid for, depending on the Customer’s choice, via the following payment platform:

    a. PayPro SA, with its registered office in Poznań (60-198) at ul. Pastelowa 8, KRS 0000347935, NIP: 7792369887 – by making card payments, BLIK, online transfer, installment payments,

    b. PayPal (PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal L-2449, Luxembourg) – by electronic payment via your PayPal account,

    c. PayPo Sp. z o. o. with its registered office in Warsaw (02-672) at 39 Domaniewska Street, KRS 0000575158, NIP: 5213705997 – by making a payment deferred by 30 days,

    d. or other available in the Store, which was indicated in detail in the purchasing process.

  12. All electronic payments are made in accordance with applicable regulations of payment service providers and legal provisions, and the Seller is not responsible for their correctness.

  13. The Seller shall not be liable for delays in the transfer of payments or authorization responses resulting from reasons arising after the Customer has deposited the due funds or verified the data, in particular due to the Customer providing incorrect or incomplete data that prevents the payment from being made, as well as for delays resulting from other events beyond the control of the Seller or the payment service provider.

  14. The purchase is confirmed by an email sent to the email address provided by the Customer in the Order form, containing final confirmation of all important elements and information regarding the Order. Instructions for accessing the purchased Products may also be sent, as well as a link to a meeting, social media group, or instant messaging app where the challenge is being held or services are being provided. A link may also be sent to access the purchased Digital Content (if required by the nature of the purchased Product).

  15. The Sales Agreement is deemed to be concluded upon receipt by the Customer of the message referred to in paragraph 13 of this section.

  16. The Sales Agreement is concluded in Polish with content consistent with the Regulations.

  17. When paying for a Product, the Customer may use any applicable coupons or discount codes. The discount will be added to the cart.

§11 Installment payments

  1. For some Products, the Customer may pay by installment. The installment payment terms are presented below:


    a. by the appropriate provider of this type of payment (in particular PayPro SA, with its registered office in Poznań (60-198) at ul. Pastelowa 8, KRS 0000347935, NIP: 7792369887), if the Customer decides to pay by installments in an automated purchasing process,


    b. by the Seller through individual arrangements with the Customer.

  2. If the Customer selects the installment payment option in the purchasing process, the Customer will be obliged to make payments within the specified time and under the terms and conditions resulting from the agreement concluded between the Customer and the installment payment provider.

  3. In the case of individual installment payment arrangements between the Seller and the Customer (e.g., determining the repayment terms via the Seller’s Instagram account or by email), the Customer will be obliged to make the payment within a specified time and on the terms agreed with the Seller by making the payment via the link provided by the Seller.

  4. The Product Price is the total price for the Product. The sale cannot be divided into parts, segments, course sections, or individual courses or modules. The Customer receives access to the purchased Products as a whole, via the Account or in another agreed manner, immediately after placing the Order. Therefore, in the case of installment payment, the obligation to pay the full price does not cease:

    a. if the Customer ceases to use the Product without notice for reasons beyond the control of the Seller,

    b. in the event of completion of training, course, mentoring, individual consultations or other Products or Online Services purchased as part of an installment payment, before full repayment of the agreed installments.

  5. Products sold in the Store are not subscription-based. By purchasing a Product with the installment payment option, the Customer cannot waive the obligation to pay the remaining installments.
    If the Customer chooses installment payment, if the Customer fails to make payment by the agreed deadline, the Seller reserves the right to block the Customer’s access to the Product until the payment is made. In such a case, the Customer is obligated to immediately pay the outstanding amount. Failure to pay the remaining price or any installment will not constitute grounds for termination of the contract by the Customer.

  6. If payment is selected via automatic monthly debit from the Customer’s card, if the funds constituting the agreed-upon payment for the Product cannot be debited due to reasons attributable to the Customer, the Seller is entitled to block the Customer’s access to the Product until the amount due is settled and to charge default interest up to the amount of the installment. In such a case, the Customer is obligated to immediately pay the outstanding amount using another payment method. Failure to pay the remaining balance or any installment will not constitute grounds for termination of the contract by the Customer.

  7. In the event of completion of Online Services, training, course, individual consultations or other Products purchased as part of installment payments, before making full repayment of the agreed installments, the Customer is obliged to pay the remaining installment amounts.

  8. In the event of default in payment, the Seller may claim payment of statutory interest for delay and is also entitled to pursue its claims through debt collection and court proceedings.

§12 Delivery of purchased Products and access to the created group on social media or messenger

  1. The method of delivery of the purchased Product is always included in the description of the given Product.

  2. In the case of Orders placed electronically, delivery costs are included in the Product price.

  3. If you purchase Digital Content, it will be delivered to you after payment authorization:

    a. by e-mail to the e-mail address provided by the Customer in the Order Form via a link to a website enabling viewing, familiarizing oneself with, and downloading the Digital Content, or

    b. by e-mail, when the Client receives an e-mail with a file to download or Account registration data on the course platform, or

    c. by placing a link in the Customer Account with access to the Digital Content or placing the Digital Content in the Customer Account.

  4. If you purchase a Service that involves the transfer of access to a social group or messenger created by the Seller, after the payment is credited to the Seller’s bank account, access will be transferred via:

    a. the Client an email with a link to the group on the social media platform and all the necessary information, or

    b. placing a link to a group on a social media platform or messenger and any information in the Customer Account.

  5. In the case of Online Services, e.g. courses, workshops, online meetings or other events presented in the Store, the Customer will receive by e-mail, to the e-mail address provided in the Order Form or in the Customer Account, all necessary information and data for the online meeting on the platform where the given course, workshops and online meetings will be conducted or made available.

  6. If the Order cannot be fulfilled within the time specified in these Terms and Conditions or indicated in the information provided by the Seller at the time of the Customer’s purchase of the Product, the Seller will immediately notify the Customer by telephone or email, proposing an alternative Order fulfillment date. The Customer is entitled to reject the new Order fulfillment date.

  7. For some Products, access to them may be limited for a specific period of time, as specified in the Product description, the Customer Account, or information provided by the Seller via email or in a specific group created on social media or instant messaging. In such a case, after the specified period, the Customer will lose access to the provided Digital Content or access to the group.

  8. In the case of a course, workshop, online meeting, social media group, instant messaging group, or other service, access to the content included in these services may be limited for a specific period of time, as specified in the description or as communicated by the Seller via email or in the relevant social media group. In such a case, after the specified period, the Customer will lose access to the Digital Content or the group.

  9. The Seller is not responsible for the removal of a social media or Messenger group by a provider of these services (e.g., Meta Platforms Ireland Limited) for reasons beyond the Seller’s control. In such a situation, the Seller undertakes to find another platform that will allow the provision of services or delivery of Products purchased by the Customer.

  10. In the event of purchasing a Product that is not Digital Content or the Product description does not specify the delivery dates or the date of provision of the Online Service and it is necessary to establish these dates (e.g. purchase of individual online consultations, mentoring, future online course, workshop or individual training, etc.), the Seller will contact the Customer within 5 (five) business days of making the purchase, using the contact details provided when placing the Order, in order to arrange the details and date of collection of the Product or provision of the given Online Service.

  11. Additional Product delivery terms or deadlines can be found in the Product description.

§13 Rules for using the Products

  1. The Customer may use the Digital Content provided solely for their own personal use. The Customer may not use the Digital Content or any portion thereof for commercial purposes or any activity that would infringe the Seller’s interests.

  2. If the Customer is unable to run the file containing the purchased Product, please contact us at the following e-mail address: kontakt@vrkas.pl

  3. If the nature of the Product requires it, the Customer receives it in a PDF or editable version with the possibility of adapting it to his/her personal needs.

  4. The Customer is not permitted to reproduce, distribute, or copy the Product (in whole or in part). Altering the electronic structure of the Product or making any other modifications (e.g., removing security features or markings) is prohibited. Distributing, making available, distributing, or publicly performing the Product is also prohibited.

  5. The Customer is obligated to protect purchased Products from access and use by unauthorized persons or third parties in a manner inconsistent with the law or these Terms and Conditions. If such situations are detected, the Seller may bring claims against the Customer for infringement of the rights to a given copy of the Product.

  6. The Seller does not consent to the recording, preservation and distribution in the form of a video or audio recording of the courses conducted by the Seller, the Online Services provided and or any other Products made available by the Seller via the Store.

§14 Rules for use and membership in a group on social media or in a messenger created by the Seller

  1. The Customer may use the provided content or access to a group on a social media account or messenger created by the Seller solely for their own use. They may not use the group’s resources and features for commercial purposes or any activity that would violate the Seller’s interests.

  2. The Seller does not consent to the recording, preservation and distribution in the form of a video or audio recording of the courses conducted by the Seller, the Online Services provided or any other Products made available by the Seller via a group on social media or in a messenger.

  3. The Seller is not liable for any damages suffered by the Customer due to threats existing on the Internet, such as passwords being taken over by third parties, system hacking, or infection with system viruses.

  4. The Customer is obliged to use access to the social media group or messenger created by the Seller in a manner consistent with the law, these Regulations, the regulations of the website or messenger in which the group was created and good practice, in particular:

    a. use the group created by the Seller on social media or in a messenger in a way that does not interfere with the use of the group by other
    users, does not infringe any rights, goods or interests of third parties, and does not negatively affect the functioning of the group,

    b. not to share access data to the group on social media or messenger with any third parties,

    c. not to distribute or share any content, materials, personal data, posts, comments of other group members or any other content to which the Customer has obtained access as part of the purchased Product and access to the group on social media or in a messenger created by the Seller,

    d. do not distribute the course or its individual fragments without the prior consent of the Seller.

  5. All information provided by the Customer when using the Seller’s services or a group created by the Seller on social media or in a messaging app must be truthful. The Customer bears full responsibility for providing false information.

  6. In the event of using the group on social media or in a messenger in a manner inconsistent with this §14, the Seller reserves the right to remove the Customer from the group without the possibility of demanding a refund for the purchase of the Product.

§15 The right to withdraw from the contract by a Consumer or an Entrepreneur with consumer rights

  1. A consumer or an entrepreneur with consumer rights has the right to withdraw from the contract concluded with the Seller via the Store, subject to §16 of the Regulations, within 14 days without giving any reason.

  2. Subject to §16 of the Regulations, the Consumer or the Entrepreneur with consumer rights may withdraw from the contract for the supply of Digital Content within 14 days of concluding it without giving any reason, unless the Consumer or the Entrepreneur with consumer rights has given consent to the supply of Digital Content before the expiry of the withdrawal period.

  3. In order to meet the withdrawal deadline (if permitted), it is sufficient to inform the Seller by means of an unequivocal statement (e.g. a letter sent by traditional mail to the company’s address or information sent by e-mail to kontakt@vrkas.pl) before the expiry of the withdrawal deadline.

  4. In the event of withdrawal from a concluded contract, the contract is deemed null and void, and the Consumer or Consumer Entrepreneur is released from any obligations. The Seller shall refund the Consumer all payments received, including the cost of delivery (excluding additional costs resulting from the Consumer or Consumer Entrepreneur’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed of the Consumer’s or Consumer Entrepreneur’s decision to exercise the right to withdraw from the contract.

  5. The Seller will refund the payment using the same payment methods that were used by the Consumer or the Entrepreneur with consumer rights in the original transaction, unless the Consumer or the Entrepreneur with consumer rights agrees to a different solution; in each case, the Consumer or the Entrepreneur with consumer rights will not incur any fees in connection with this refund.

  6. The Seller may withhold reimbursement until receipt of the goods or until proof of their return is provided, whichever occurs first.

  7. In the case of a contract for the supply of Digital Content or a Digital Service, the Consumer or Entrepreneur with consumer rights may withdraw from the contract if the Seller fails to deliver the Digital Content or Digital Service immediately after being requested to do so by the Customer or within the agreed time limit.

  8. The Customer may withdraw from the contract for the supply of Digital Content or Digital Service without requesting the supply of digital content or service if:

    a. The Seller has declared, or it is clear from the circumstances, that he will not deliver them, or

    b. The Customer and the Seller have agreed, or it is clear from the circumstances of concluding the contract, that a specific deadline for delivery of the Content or Digital Service was of significant importance to the Customer.

  9. The consumer or entrepreneur with consumer rights bears the direct costs of returning the goods.

  10. If there is a need to refund funds for a transaction made by a Consumer or an Entrepreneur with consumer rights using a payment card, the Seller will make the refund to the bank account assigned to that payment card.

§16 Exceptions to the right of withdrawal

  1. The right to withdraw from a distance contract does not apply to the Consumer or the Entrepreneur with consumer rights in relation to the contract:

    a. for the provision of services (in particular Online Services), for which the Consumer or Entrepreneur with consumer rights is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the Seller has performed the service, he will lose the right to withdraw from the contract, and has acknowledged this,

    b. in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s (Entrepreneur’s rights) specifications or intended to meet his/her individual needs,

    c. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events , if the contract specifies the day or period of service provision,

    d. for the supply of Digital Content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer or the Entrepreneur with consumer rights before the expiry of the withdrawal period and after the entrepreneur has informed the Consumer of the loss of the right to withdraw from the contract.

  2. The right to withdraw from a distance contract is not granted to a Consumer or an Entrepreneur with consumer rights in relation to a contract for the provision of Online Services for which the Consumer or Entrepreneur with consumer rights is obliged to pay the price, if the Seller has fully performed the Online Service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, he will lose the right to withdraw from the contract and has acknowledged this,

  3. If a Consumer or Entrepreneur exercising their right to withdraw from the contract after requesting that the provision of the Online Service begin before the withdrawal period expires, they are obligated to pay for the services provided by the Seller up to the time of withdrawal. The payment amount is calculated proportionally to the scope of the services provided, taking into account the specified price of the Online Service and the value of the Digital Content provided in its provision.

  4. Pursuant to Article 38 of the Act of 30 May 2014 on consumer rights, a Consumer or an Entrepreneur with consumer rights is not entitled to withdraw from a contract for the supply of Digital Content not supplied on a tangible medium, for which he is obliged to pay the price, if in total:

    a. The Seller has commenced the provision of services with the express and prior consent of the Consumer or Entrepreneur with consumer rights,

    b. The Consumer or Entrepreneur with consumer rights was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the contract,

    c. The Consumer or Entrepreneur with consumer rights has acknowledged this,

    d. The Seller has provided the Consumer or Entrepreneur with consumer rights with confirmation of the consent given by the Consumer or Entrepreneur with consumer rights to provide Digital Content in circumstances resulting in the loss of the right to withdraw from the contract.

  5. In the case of ordering Digital Content or an Online Service, a Consumer or an Entrepreneur with consumer rights who, in the circumstances indicated in §16 section 2 or §16 section 4 letters a – d. above, downloads a file or logs in to a course, online meeting or uses an online consultation before the expiry of the 14-day period for withdrawing from the Order, loses the right to withdraw from the contract, in accordance with Article 38 item 13 of the Act of 30 May 2014 on Consumer Rights.

§17 Right to withdraw from Online Services

  1. After the withdrawal period expires, the Customer may cancel an Online Service, e.g., participation in a course, mentoring, challenge, masterclass, consultation, or other Online Services that have not been fully completed. However, the fee for these Services will be reduced by the value of the Online Services that have been provided to the Customer and the value of the Digital Content that has been delivered to the Customer (especially if the conditions for waiving the right to withdraw from the Agreement have been met – in accordance with §15 and §16 of the Terms and Conditions). The Seller may also claim compensation from the Customer for the loss the Seller suffered as a result of the unjustified termination (e.g., loss of income due to the Seller’s inability to accept other customers on the date reserved for the withdrawing Customer).

  2. If the Customer has entered into an agreement under which Digital Content related to the Online Service has been provided, but the Online Service has not yet been completed (e.g., a course, mentoring, training, or masterclass has not yet been conducted, but the Customer has already received the Digital Content and it has a distinct educational or training value), the Customer may withdraw from the Online Service if it has not been completed, but may not withdraw from the Agreement for the supply of Digital Content (if the conditions for waiving the right to withdraw from the Agreement have been met – in accordance with §15 and §16 of the Terms and Conditions). In the event of withdrawal from the Online Service, the amount of the Online Service will be refunded to the Customer, deducting the market value of the Digital Content received.

  3. The right to withdraw from the Agreement applies to consumer sales, and therefore only to Customers who are Consumers or Entrepreneurs with Consumer rights.

§18 Personal data

  1. The administrator of personal data provided by the Customer is the Seller, hereinafter referred to as the Administrator.

  2. The Administrator undertakes to protect personal data in accordance with the Personal Data Protection Act of 10 May 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (so-called GDPR), as well as in accordance with the principles set out in the Seller’s Privacy Policy, available on the Store’s website.

  3. When placing an Order, the Customer provides their personal data for processing by the Administrator for the purpose of fulfilling the Order. The Customer may view, correct, update, and delete their personal data at any time, as well as exercise other rights arising from the Privacy Policy.

  4. Detailed rules for collecting, processing and storing personal data used to fulfill Orders by the Seller and the rules for collecting cookies are described in the Privacy Policy, which can be found on the Store’s website, in the “Privacy Policy” tab.

§19 Product Reviews and Their Verification

  1. The Seller enables its Customers to send and access opinions about the Products under the terms specified in this section of the Regulations.

  2. Opinions are submitted only by Customers who actually purchase the Seller’s Products.

  3. Opinions are issued and sent to the Seller via:

    a. An email from a Customer who has reviewed the purchased Product,

    b. Sending a private message by the Customer who purchased the Product from the Seller via a social media account (e.g. Facebook, Instagram) or in a messenger (e.g. Messenger),

  4. Opinions may be made available directly on the Store website (e.g. next to a given Product or in the “Opinions” tab or section, if such a tab is created).

  5. A review may only be submitted for Products actually purchased from the Seller and by the Customer who purchased the Product being reviewed. Entering into fictitious or sham Sales Agreements for the purpose of submitting a review of a Product is prohibited.

  6. Customers who post reviews may not use them for any illegal activity, in particular for any activity constituting unfair competition or violating personal rights, intellectual property rights, or other rights of the Seller or third parties. When posting a review, the Customer is obligated to act in accordance with the law, these Terms and Conditions, and good practice.

  7. The Seller ensures that published Product reviews originate from Customers who have purchased the Product. To this end, the Seller takes the following steps to verify that the reviews originate from Customers:

    a. The publication of a submitted review takes place after prior verification by the Seller. This verification involves verifying the review’s compliance with the Terms and Conditions, in particular by verifying whether the reviewer purchased the Product being reviewed. Verification occurs without undue delay, prior to its publication, by verifying the reviewer’s first name, last name, email address, social media username (if the review was submitted via a social media account), and the fact that the Product was purchased and its type.

    b. In the event of doubts or reservations directed to the Seller by other Customers or third parties as to whether a given opinion comes from a Customer or whether a given Customer purchased a given Product, the Seller reserves the right to contact the author of the opinion in order to clarify and confirm that he or she is actually a Customer of the Seller or has purchased the Product being reviewed.

  8. Any comments, appeals against the verification of an opinion, or reservations as to whether a given opinion comes from a Customer or whether a given Customer purchased a given Product may be submitted by e-mail to the following address: kontakt@vrkas.pl

  9. The Seller has the opportunity to respond to opinions posted and provide a publicly visible response, especially if the opinion is ambiguous, ambiguous, controversial or requires clarification.

  10. The Seller does not post or commission any other person to post false opinions or recommendations of Customers and does not distort opinions or recommendations of Customers in order to promote its Products.

  11. The Seller shares both positive and negative reviews, but only some of them are shared (not all reviews received by the Seller are shared).

§20 Copyright

  1. The content published in the Store, Digital Content, and all other Products presented therein or through social media groups or messaging apps, as well as materials created as part of the services provided (courses, workshops, challenges, access to a social media group or messaging app, etc.) contain content protected by copyright, industrial property law, and intangible assets protected by intellectual property law. Reproduction and distribution in any form or by any means without prior permission is prohibited, including any content contained in a social media group or messaging app, Products, or related materials, in particular text, graphics, trademarks, logos, icons, photos, etc.

  2. Digital content (e-books, educational materials, online courses, masterclasses, video recordings, etc.) and Products or their descriptions that the Seller presents in the Store and in its social media Account or sends to the Customer in a messenger or group on social media or in a messenger constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the copyright to which belongs exclusively to the Seller.

  3. Further distribution of texts, photos, graphics or Products purchased by the Customer without the Seller’s consent constitutes an infringement of the Seller’s copyright and may result in civil or criminal liability.

  4. Purchasing a Product or Digital Content does not grant the Customer any proprietary or moral rights to the Product. The Customer may use it solely for their own personal use.

  5. You may not modify, copy, distribute, transmit, display, transmit, reprint, sublicense, create collective works from, or resell the materials mentioned above.

  6. For all content sent to the Customer as part of the purchased Product, a non-exclusive license is generally granted for an indefinite period to use the Products or related content, and the Seller may stipulate a deadline for removal or expiration of access to the Products, which will be indicated in the description of the given Product.

§21 Complaints regarding Digital Content

  1. In the case of an Order concerning Digital Content, the Customer may submit a complaint, in particular if:

    a. the Digital Content is damaged or cannot be launched,

    b. within 24 hours of the Seller receiving information from the entity making the payment, together with the transfer confirmation, about making the full payment for the Digital Content, the Customer will not be able to activate it,

    c. The Digital Content proves to be inconsistent with the contract.

  2. Complaints should be sent to the following e-mail address: kontakt@vrkas.pl

  3. The complaint will be considered by the Seller within 14 days.

§22 Seller's liability for non-conformity of the Product with the contract

  1. The Seller is obliged to deliver the Product or service to the Customer in accordance with the contract.

  2. The Seller is liable to the Customer in the event of non-conformity of the Product with the contract.

  3. The scope and principles of liability for defects are regulated by the provisions of Chapter 5a of the Consumer Rights Act and the provisions of the Civil Code.

  4. Due to changes in the provisions on warranty and liability for lack of conformity of goods with the contract in force from 1 January 2023, the Seller informs that the existing provisions of the Civil Code on warranty (i.e. the provisions in force before 1 January 2023) apply to contracts concluded before that date.

  5. If the Customer finds a defect in the Product, he or she should inform the Seller thereof, specifying at the same time his or her claim related to the identified defect or submitting a declaration of appropriate content.

  6. Complaints can be submitted to the postal address (company headquarters address) or electronically (e-mail: kontakt@vrkas.pl)

  7. The Seller will respond to the complaint submitted by the Customer within 14 days from the date of its delivery, using the means of communication used to submit the complaint.

§23 Extrajudicial methods of resolving disputes and pursuing claims

  1. If the complaint procedure does not bring the result expected by the Consumer (Entrepreneur with consumer rights), he or she may use, among others:

    a. to apply to a permanent consumer arbitration court for the resolution of a dispute arising from the concluded contract,

    b. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer (Entrepreneur with consumer rights) and the Seller,

    c. free assistance from the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection.

  2. Detailed information on out-of-court complaint and claim settlement procedures can be found by the Consumer (Entrepreneur with consumer rights) on the website http://www.polubowne.uokik.gov.pl .

  3. The Seller agrees to submit any disputes arising from the concluded agreements to mediation. Details will be determined by the parties to the dispute.

§24 Final provisions

  1. The Regulations and all agreements concluded with the Seller are subject to Polish law.

  2. Each Order placed in the Store constitutes a separate agreement and requires separate acceptance of the Terms and Conditions. The Agreement is concluded for the duration and purpose of fulfilling the Order.

  3. The Seller reserves the right to introduce and withdraw offers and to change the prices of Products in the Store without prejudice to the rights acquired by the Customer, including in particular the terms of contracts concluded before the change was made.

  4. In the event of a dispute with a Customer who is not a Consumer, the competent court will be the court having jurisdiction over the registered office of the Seller.

  5. None of the provisions of these regulations exclude or in any way limit the rights of the Consumer or Entrepreneur under consumer rights arising from legal provisions.

  6. The Seller reserves the right to make changes to these Terms and Conditions resulting from changes in legal regulations or the Seller’s business activities (justified changes), provided that the version of the Terms and Conditions in effect at the time of conclusion of the Sales Agreement shall apply to Sales Agreements concluded before the amendment to the Terms and Conditions. The Customer will be notified of any changes to the Terms and Conditions by email, sufficiently in advance to review them before they take effect.

  7. The new regulations come into force on the date of publication in the Store.

  8. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the provision of services by electronic means, the Consumer Rights Act, the Personal Data Protection Act and the General Data Protection Regulation (GDPR).

  9. All archived versions of the Regulations are available for review – links can be found below the Regulations.

    Date of last update of the Regulations: June 13, 2025 

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